BBB is here to help. She told me that on Monday (the next day) she would send a replacement of the item and would express it as I needed the item by 3/10. However this is in DIRECT contrast to what's displayed on the website (see here: ***************************************************************). I called customer service in new york and got no satisfaction. I had to dispute this charge with my credit card company. This area comprises the Departments of Sales and Marketing Development, Customer Relationship Management, Private Clients Relations, Retail Training, and Wholesale & Travel Retail, all of which collectively operate the different processes that impact upon the companys retail network. Problem still not resolved after spending over $600 on crap glasses. *. DHL even sent us an email to forward to Fendi. 463.3339. I bought many slides from high street fashion brands that lasted a lot longer than that. The Customer Relationship Management Departments mission is to understand and effectively interpret the wishes of customers and to devise strategies to increase their loyalty to the Brand. Our team is here to answer all your questions and assist with any needs. Hosted in the EU. They lost a customer and his family for life. Shopping Bag (0 items) I contacted the customer to say we had their parcel and asked if they had received ours. Are you guys at Fendi serious?? Shop a . 6. The daily challenge is to transform creativity into something that can obtain market success, in perfect harmony with all product categories. ** **** disputed the transaction with his credit card company on December 7th 2022. I went into the store and they took my ring away telling me it would be sent back to Italy and be sorted. I sent at least 10 emails, no response. Definitely a brand to completely avoid. I'm curious what it looked like. Bought a 2500 bag. I've bought a lot from Fendi and am very happy with quality and customer service but I'm still just one person! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I called customer service in new york and got no satisfaction. In Fendi shops, creativity is tangibly expressed: the store is the physical space where we can use our products to communicate the Maison's DNA to our clients. I lodged a complaint about the quality of a Fendi product. If any of you have baguettes that are light colored and hand beaded, check out the bag and see if there is any discoloration yet. More Ways To Browse Fendi Style Very Thin Band Beach Cover Fashion Still no refund and still have the wrong parcel. We have reached out to the client and the issue has been resolved. At first I wanted to re-purchase my items in store, but now I will never purchase another Fendi product in my lifetime. Problem still not resolved after spending over $600 on crap glasses. I never wore the coat. The team creates a personalised journey for them through the Fendi universe, with exclusive initiatives and events created specifically for each individual client, with the final aim of welcoming them to the Fendi family. She took on the role of Creative Director in 2019 following the death of her predecessor, Karl Lagerfeld. It became scratched and jewels had fallen out after just a few weeks. Terrible experience. I do not have a store near me and wanted to see the item in real life to make my decision. Sent in numerous pictures and have not recieved any responses. Please fill in this form to send us your inquiry. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. They arrived and broke in half 6 weeks later. One would guess that providing official proof of purchase info and images of said issue would prompt a response. They just keep sending the wrong paperwork to send back so DHL won't take it. Online presence is a priority, especially for a company like Fendi that has always celebrated its values in uniting tradition and innovation, maintaining consistency with its own origins, but with a vision of the future in mind. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Fill in this form to send us an email. Shop for the best Fendi collections for women, men and kids online: fashion show looks, bags, accessories, jewellery and much more. The opening of the first FENDI boutique a handbag shop and fur workshop followed. As they should! Get Contact Info. Suggested companies are based on peoples browsing tendencies. Really disappointed - will not be purchasing again. Fill in this form to send us an email. After some time, the beads along the top, side and whereever the the lining was glued to the bag turned yellow (yes, you can see it clearly that it is all discolored). It had to be returned by Jan 4th or could not even exchange it. Anna is genuinely excellent to fendi. So far the service has been in line with other luxury brands, but lets wait and see what the overall resolution is. If you no longer have the card, contact Fendi customer service for advice. Not purchasing anything from Fendi again period. Now granted; it's aged but I've had wallets that have cost 10X less last for longer. Be aware before buying anything from their online store that you will be left alone if any issues. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. I would call Fendi head office and complaint or better yet, tell them a friend of yours works for magazine/paper and how would they like to receive a nasty right up about their CS! I was promised a call back from a supervisor twice. They proceeded to tell me that I could NOT get a refund and ONLY a store credit. My son ordered jewellery worth 598 and was sent 2 pair of earings which were for a customer in America. She really made my experience special; even now that I'm back in the UK, my girlfriend and I are still raving about her excellent customer service. We'll be more than happy to help and will reply to you as soon as possible. Customer Reviews are not used in the calculation of BBB Rating. She really made my experience special; even now that I'm back in the UK, my girlfriend and I are still raving about her excellent customer service. It became scratched and jewels had fallen out after just a few weeks. No one has contacted me. 885058 We also ensure all reviews are published without moderation. Really hope it can be customise. Wallet has aged a bit. So it was sent back directly to the fendi even without reaching my address. I returned an handbag that I purchased for $2,079.19 on 10/5/22 from Fendi online. Ive been getting the run around since October, its almost December. This department encompasses the Legal, Ethics & Compliance, Intellectual Property, Internal Control, Procurement, and Real Estate & Facility Management departments. My wallet is having an issue with one of the card holders -- I've sent pictures and documentation (as well as original serial number) to Fendi for a warranty replacement and NOTHING. good luck! I was never contacted by the business for resolution. Thats appalling Customer Service!! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. I followed the full return process using the prepaid return label that was provided. Relating to customer service only: Horrible. Get contact details including emails and phone numbers (business & personal). The Fendi handbags in our collection include a range of styles . More than a month all I got was we are in touch with after sales and dont know exactly if we can. The store reached out to the client but, he didnt respond. To arrange service, you can visit a Fendi boutique or get in touch with the brand's customer service department online or by phone at 1-888-291-0163. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. The fendi customer service line told me store managers have discretion on whether to make these exceptions, and she told me she had to contact a higher department to request, which also felt . Find out how we combat fake reviews. On 10/13/2022 I placed an order for a pair of sneakers and belt. Recieved a Fendi ring for my 21st birthday Began to tarnish almost immediately and now the back of the ring is basically red / brown instead of gold when I only were for special occasions!So disappointed as my boyfriend brought this and they are very expensive! Sent in numerous pictures and have not recieved any responses. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I guess it really depends where and who you are dealing with. They said I broke the coat. Our customer service hours are Monday through Friday, 9am to 6pm PST. Try email finder for Free and reach your ideal customer. You may also send us an email by filling in the form below and we'll get back to you as soon as possible. Miscommunication and no updates , I will never order online from fendi again . This is not due to normal wear and tear. Companies can ask for reviews via automatic invitations. All rights reserved. Its day 26 since I ordered the product from Fendi online store still no updates on the order. Wallet has aged a bit. The Wholesale & Travel Retail Division takes care of Fendis commercial presence at a global level in the multi-brand boutiques and in the most well-known department stores, implementing the brands sales strategy for this channel. Miscommunication and no updates , I will never order online from fendi again . I spent 1000s on Fendi products. The Human Resources Division works alongside the various company departments to support and develop the business through innovative and effective policies, as well as management programmes for its employees, who represent the companys main asset. Contact Air & Ocean Freight Forwarding How do I reach FedEx customer service Reddit? They took them and said they would open a file and send them back to the main office and I would be issued a refund.A week later, I can not get a hold of anyone. The Department of Sales & Marketing Development is in charge of analysing, constructing and communicating the value of the Fendi collections through an effective strategy of product positioning on the market. Can't find any other messenger bags that I really like. The item was returned and still havent received a refund after nearly 7 weeks. You are very fortunate, Fendi, to have such a treasure on your team. I feel sad just reading it. 2023 Trustpilot A/S. I bought my two spies from Fendi boutique (Houston) and I always get the best service. How long had you possessed the bag when this happened? Terrible after sales customer service at their flagship store in Milan, Italy. Note that complaint text that is displayed might not represent all complaints filed with BBB. We will reply to you as soon as possible. I purchased a pair of sunglasses online directly from Fendi. Once on 11/23/2022 and once on 11/27/2022. Good job fendi. They told me these policies are listed on the purchase link (in the fine print below) but it feels wrong and like i was deceived that the associate who helped me purchase originally connected with me on the website and did not directly inform me that policies would be different and this was in fact coming from a store and not via the website. I have returned the damaged item to Fendi and have confirmed via tracking that they have the item I askd for a full refund or a replacement Ive received neither, Now they have my money and the product. Here are 8 tips for writing great reviews. Please email us or call +44 (0) 203 943 5555. Fendi The luxurious line up from Fendi Kids offers colorful cartoon prints, modern motifs and whimsical styles. The manager, ******, at the ******** ****** Yards location (apparently where the bag came from) was very condescending and failed to acknowledge my concerns. I hope you get it sorted - I would not be a happy bunny and please don't give up! Basically gave me the runaround. The Private Clients Relations Departments mission is to develop and strengthen the direct relationship with clients through memorable shopping experiences. So she had to call them and they sent her one with no apologies for their carelessness. It has over 80,000 satisfied customers and businesses all over the world. Recently I came across a blue flat pouch clutch men's bag, love everything abt it, the size,design was perfect. I now am sitting on a useless piece of paper and no gift to show for it. Whenever I asked them where my money is they tell me to wait a few days after arrival of my return. Does FedEx have a live chat? The item was bought in August 2021 and has a 2 year warranty. We stand with our colleagues, friends, family, and with all people of Ukraine. I would never ever buy from this company again!! After seeing all the reviews Im starting to worry I wont get a refund! Ive just called customer service as my phone ring socket suddenly broke last week. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Are you guys at Fendi serious?? One would guess that providing official proof of purchase info and images of said issue would prompt a response. I want the bag NOW! Are you sure you want to remove the following item from your Bag. Find company research, competitor information, contact details & financial data for Fendi of San Francisco, CA. Less than a month later the shoes are already pulling apart all of it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Why shop in Fendi when you can purchase from Neimans or Sax where there is a return policy. Shop the best Fendi collections for women, men and kids online: runway looks, bags, accessories, jewelry and much more. I feel that this is outrageous and will continue to take it up with the President of Fendi North America. Live Chat 9am - 9pm (EST) 7 days a week By submitting Contact Form, you agree to our Privacy Notice. My wallet is having an issue with one of the card holders -- I've sent pictures and documentation (as well as original serial number) to Fendi for a warranty replacement and NOTHING. I sent at least 10 emails, no response. Made in Italy. The item is still in warranty so I am hoping no trouble. . You may also like Showing 1 -5 of 6 items Fendi Vitello bi-color ff 1974 embossed mini backpack maya black Condition: Very good $1,425 $1,140 20% Fendi Nylon fabric ff embroidered backpack rosa pink Condition: Excellent $1,150 $1,090 5% Fendi I immediately log on to the chat website report this to a customer service rep who told me they could not help and accused me of wearing too much jewelry and damaging the tights. This is an authentic FENDI Denim Baguette in Blue. They dont know who or which department. They just keep sending the wrong paperwork to send back so DHL won't take it. Three month on still trying to send the earings back to Fendi and waiting on a refund. Contact our Customer Care at +61 1800959920. International Association of Better Business Bureaus. What is FedEx customer service email address? Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. I'm surprised that they weren't more helpful considering that it was a $2400 bag. No repair, no exchange (even though they said they can see it is in perfect condition and hardly used), nothing. I was give a web site to contact to voice my complaint which no longer exists. To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. Well the *** tracking return to sender tracking doesnt work and fendi still hasnt issued me my refund. But nope. Terrible experience. Fendi is a registered trademark of Fendi. I explained I dont wear jewelry. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). . AFRICA AND EUROPE +39 0633450130 - Mon-Fri 10am - 7:30pm CET ASIA Macau: +853 62626558 Mon-Fri 10am - 7pm CST You are very fortunate, Fendi, to have such a treasure on your team. JavaScript is disabled. Today FENDI is synonymous with quality, tradition, experimentation and creativity. I was with a friend when she went to Fendi to complain about her purse, they did not want to hear anything and she got no satisfaction. So far the service has been very thorough. I have purchased in just about every designer store and they all have a return policy except Fendi. I spoke with a Fendi representative to confirm what *** told me. Fendi is an Italian luxury fashion house producing fur, ready-to-wear, leather goods, shoes, fragrances, eyewear, timepieces and accessories. Unbelievable. Monday-Friday: 9am-9pm EST. I have heard so many negative things about their poor customer service. I was told that they would manually refund the purchase and advised me not to dispute the purchase with my credit company. Claim your profile to access Trustpilots free business tools and connect with customers.