Does any other scissor company do anything like this? Also report to the Federal Trade Commission https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc. I own one pair and am still paying off 2. In the 10 years prior to using hanzos I would purchase a new set of shears every year. I've been in the industry for a long time and decided to try out Honzo about a year ago and they are the worst shears I've purchased. Grow your business. Find trusted BBB ratings, customer reviews, contact your local BBB, file a complaint, report a scam . I literally had to cancel my card and get a new one because they would not make this right. Pingyang Yonghe Scissor Co. does use Chinese metals to make their own shears (and sell them for a fraction of what HH sells theirs for), so there is a possibility that Hattori Hanzo shears are made using these cheap metals. 187 customer reviews of Perry Anthony Salon & Spa. You may want to try: all Hattori Hanzo Shears reviews worldwide (13 reviews) Claim this company page. Mission: To provide stylists with the tools they . Advertisement. Her account was cancelled in July 2021 and no payments have been taken since. Complaint Resolution Index (CRI) Explained. Beat local competitors. Note that complaint text that is displayed might not represent all complaints filed with BBB. Hattori Hanzo Shears has a rating of 2.75 stars from 20 reviews, indicating that most customers are generally dissatisfied with their purchases. I attempted to contact her today in order to discuss a resolution, but she did not answer and her phone does not have a VM set up. your I was told when i bought my HH-3 5.5 double swivel shears 5 years aho that they would have a life time warranty about a year ago i started having issues with my shears doing scissor over comb. Well guide you through the process. I pay for the stay shape which is a joke because when the old rep left I have now spent 3 months chasing a new rep who we havent seen or heard from. Join the Hanzo Nation! ), Age Discrimination in Employment Act (ADEA) - 29 USC 621-634 OR BOTH? Buy your shears somewhere else. I bought Hattori Hanzo shears around 2018. I spent 3 phone calls with this company trying to get a resolution for this and each time they were very rude and of no help and basically told me I bought them , so I'm stuck with them.I don't use this shears EVER.I would like to be able to return them and get my money back. TRENTON -- Forty home improvement contractors were issued violations for allegedly cheating customers in the fourth quarter of last year, the state Division of Consumer Affairs said this week. Made of strong stainless steel, they're long-lasting, super . Okay, these are not cheap, but if youre happy going your own way in the hair department and want the tools to match, these HH8 shears are gold glass. ************************* account went immediately into decline the following month, we sent numerous messages informing her of the delinquent status, and the Stay Sharp subscription was ultimately cancelled in Jan 2016 for non-payment. So i will never buy from them again. (Entered: 04/22/2019), (#5) ANSWER with Jury Demand by Hattori Hanzo Shears, Inc..(Hutner, Lindsay) (Entered: 04/17/2019), (#4) CERTIFICATE of SERVICE by Hattori Hanzo Shears, Inc. re #1 Notice of Removal, #2 Notice of Interested Parties, #3 Civil New Case Documents for KJM. Now I feel like im being punished for not wanting a product I don't want that's not even good quality. I contacted her directly and facilitated replacement of the shear that was over-sharpened, and offered an exchange for the second shear that she was not using. Emily Algar is an Australia-based journalist and beauty expert specializing in product reviews. 91 inquiries As a matter of policy, BBB does not endorse any product, service or business. This line features four shear lengths, dual removable tangs, straight handles, and a tried-and-true zero-offset ring configuration. Then randomly I saw a text in my JUNK messages that there was something wrong with my account info and it was hanzo. made When you start to treat yourself the way you see yourself, your clients will pay you more, you will put out better haircuts, and most importantly your self esteem as a stylist will improve. 1. There was a class action lawsuit filed in the state of California on Feb 13, 2020 against Hattori Hanzo. When looking to buy hair shears, stainless steel is by far the best material to go for as it retains a sharp edge, wont rust, and will last forever. Hattori Hanzo Shears Sales Reviews Updated Oct 25, 2022 Find Reviews Clear All English Filter Found 64 of over 85 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Oldest First 4.3 86 % Recommend to a Friend 96 % Approve of CEO Christopher McCarley 36 Ratings 5.0 Current Employee, more than 5 years She did purchase 4 pairs of shears totaling $4,300 and may have had the intention of trialing them and sending back the ones she didn't like, but she didn't contact us until after the return period had expired. Overview 85 Reviews -- Jobs 54 Salaries 12 Interviews 12 Benefits 8 Photos 26 Diversity Follow + Add a Review Hattori Hanzo Shears Sales Coordinator Reviews Updated Jan 25, 2021 Filter by Topic Work Life Balance Compensation Coworkers Culture Career Development Management Benefits Workplace Complaints Hattori Hanzo Shears, Inc. Beauty Supplies View Business profile Need to file a complaint? Finally, one place to get all the court documents we need. She keeps saying she needs more info from my girls to create accounts, theyve reached out to her numerous times. Si continas viendo este mensaje, I actually went to the school from the person talking about Ishears and it was about getting my money more than education. Beauty Supplies and Equipment Retail. They were controlling the market as one of the monopolies in the industry which is absolutely atrocious. Hattori Hanzo Shears Is this your company? Invest in a great pair of shears like these from Matsui. Theyre made from Aichei Japanese Steel and come with finger inserts so you get your best fit, plus the fine point means you can feather or add texture to the hair. No one wants crampy, uncomfortable fingers when snipping away. Hanzo's wide range of texturizing shears makes it easy to find something that works for any hair type, from curly to straight, thick to thin, our texturizing line has something for everyone. She's currently a beauty editor at Grazia Australia. The program is a 1-year commitment in which clients pay $10/month (the cost has now increased to $13/mo) for 12 months, ultimately saving money on the sharpenings and getting additional benefits such as supplemental coverage on any owned shears and access to educational classes. They are extremely poor made. Nader suggests using a cloth soaked with rubbing alcohol to clean your shears in between each use. Hattori Hanzo Shears, El Dorado Hills, CA is a company that steals and lies. Wet/dry haircutting puts different demands on metals that comprise shears. Website. Managers don't actually have experience and it shows. Handmade from steel, these colored shears are not only fun to look at but work a treat on all hair types. I was told twice that a manager would call me back and they never did. Cheaply made and horrible customer service. I was told that they are "dry" cutting shears but would work even better on wet hair. *********************** did in fact purchase two very high-quality shears at the ******* hair show in April 2022. She is correct that the down payment was supposed to be $300. There are so many great, real Japanese and Korean brands that are worth their price. They claim to have received "verbal authorization" from my daughter to deduct monthly payments from my mother's checking account. To learn more about reviews and trust on sitejabber.com, visit our. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. enviando un correo electrnico a I have moved to a different state and am trying other options. This is very invasive and they have got to stop with this harassment. We typically have a 7-10-day turnaround and this order has taken much longer. Id send it back but I dont have the time or energy to do so. I received my shears and instantly could tell that they are not very good quality. Designed with a thumb cradle instead of a rounded thumb, we developed the HH22 to pocket the thumb for much more complete control in precision and scissor-over-comb work. But I wasnt in possession of the shears for a almost a whole year. They are the kind of shears that you buy yourself as the "ultimate gift". Tip for consumers:Order through your local rep so you can demo before you purchase. They were charging doubletriple the price of shears that other companies were selling and they were able to because of their top-notch marketing. A year ago we were sent a Hanzo representative, Robi. We want to make sure each of your shears works in harmony with your preferred hand position. Als u dit bericht blijft zien, stuur dan een e-mail This fact does not disparage the company in any way. They are really aggressive in pushing you to purchase new shears constantly and if you have anything other then their shears they talk about them like they are trash. He ignored my question and told me to watch the video on how to set the tension. Lamentamos It's unacceptable your clients are paying this much money to be treated this way. In fact, ********************* purchased a pair of shears on Oct 31st, 2019, but had previously signed up for our Stay Sharp program on Sept 27, 2015 by making a $10 activation payment. A truly remarkable shear. They cut so smooth hope the sharpness lasts, Wonderful complimentary tool. Since only 10% of the population is left handed, many manufacturers simply overlook the needs of their left handed audience and default to producing right handed tools only. Caitlyn ("Katie") has been the point of contact at Hattori for both myself and my mother, and was reached via email as well as phone: 916.790.5291 Unfortunately there is not the option for ZERO stars. Customer Reviews are not used in the calculation of BBB Rating. They get their shears free and could care less if they suck! Use a comb to section your bangs and separate into sections. Best shear company around, much love for the amazing shears. Hattori Hanzo Shears Response Hiring Manager Out of the 3 months we kept this person employed, we believe they worked a total of 1 week in the field and made ZERO sales. I know Hanzo will always take care of me and my needs to better my skills as a hair stylist. QUESTION TWO: ARE YOU RIGHT OR LEFT HANDED? Compensation/Benefits. With a plastic handle and stainless steel blades, these shears from Tweezerman are simple and user-friendly. He is based in Sydney, Australia. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. Please do your research before choosing this company. BBB Business Profiles are subject to change at any time. STAY far far away! (Attachments: #1 Standing Order, #2 Consent Form, #3 VDRP) (York, M) (Entered: 04/15/2019), (#2) NOTICE OF INTERESTED PARTIES by Hattori Hanzo Shears, Inc., a California corporation. This was one of the coolest websites to purchase from. While a splurge, they come with a lifetime warranty as well. It's like a bad business college project. I was told they had no previous knowledge of any of this. I saw the BBB reports and then found you. Longer shears are better at cutting curves and long layers, whereas shorter shears are great for ends, bangs, short choppy styles, and crops. I've been working in the hair industry for 8 years. And maybe owners too. Seriously do yourself a favor and get a pair of Hanzos. Kelsey Turnquist v. Theraldson Hospitality Staffing, LLC et al. excuses voor het ongemak. We had a great rep and when he left we havent heard a peep from anyone. Do not recommend - Awful customer service, 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. He also said it was no issues what so ever to create accounts for each girls order so that they could make payments. Case Details Parties Documents Dockets. I get an email stating my payment was not able to be processed (today is the 13th), even though the date should have been the 15th. Second of all, since when can a NON-account holder give authorization to take monthly payments from someone else's account? They are balanced and have a nice weight to them. I was charged for five months without my authorization because my REP did not complete the cancellation I requested. BCA has no information regarding advertising review at this time. I wasn't trying to get around the return policy. You have to pay a monthly subscription of $13 for "insurance" I needed replacement shears and they refused to let me use my insurance and it took them 6 months to come out and sharpen my shears then it took another 2 for them to be delivered after sharpening. Lamentamos pelo inconveniente. But nowadays, it doesnt feel so foreign (global pandemic, we see you). All shears we can afford are machine made though, there isn't more than a handful of people alive that can hand forge quality blades. (Hutner, Lindsay) (Entered: 04/12/2019), (#1) NOTICE of REMOVAL from El Dorado County Superior Court, case number PC 20190129 by Hattori Hanzo Shears, Inc. (Filing fee $ 400, receipt number 0972-8210007) (Attachments: #1 Exhibit A, #2 Exhibit B, #3 Civil Cover Sheet) (Hutner, Lindsay) (Entered: 04/12/2019), U.S. District Courts | Intellectual Property | So the shear game is like the mafia, and people always try to talk bad about other shear companies then really good about the ones they represent. I did reach out and called Hanzo but no one got back to me so I left it at that. We use iShears in our workshops as its shears have extra sharp long-lasting cutting edges. It's very disappointing when you pay so much money to invest in your craft, when this company just can't seem to get it together, even with simple tasks. Love love this shears oh my god it's cuts like butter I have owned other shears from reputable companies but this one is the best cut so smooth I was dancing all around the salon when I cutting my client hair she wanted to know what happen to me then I had her cut piece of my hair with it she was amazed how smooth it was, she tipped me double the amount she normally does and thank me for using such quality shears on her. I've only used the other pair I bought for point cutting and slide cutting like 3 times because they snag the hair. However, if youre going down the DIY path, its so important to have the right tools, namely a pair of quality hair shears. 3.1 out of 5 stars for Work/Life Balance. They do have the best shears in the industry, but even if they didn't their connection to the stylists and they way they give back is what really matters. Our 15-day return policy starts on the date of delivery, not the order date, so ***************** had until Sept 6th to contact us to return. I'm happy to work something out with ***************** if she'd like to contact me back at **************. Reviewers complaining about Hattori Hanzo Shears most frequently mention customer service problems. The forged blade is made from stainless steel, and the adjustable screw set means you can customize it to your preferred tension. Spoke with the customer service rep today, she deterred me from paying the "one time option" because she stated, they've been having a lot of glitches in the system where, "sometimes the money will come out twice." Hanzo has hairdressing shears designed for wet cutting and dry cutting and shears that perform for both. They are heavy, unbalanced and uncomfortable to hold. It was filed by a consumer who had purchased shears and stated that the metalused to produce Hattori Hanzo shears was not of Japanese steel because they did not contain the country of origin label behind the pivot. You can always remove more, but once it's gone, its gone.. Our advice would be to pick a new career path, as commission based sales requires you to take responsibility for your actions. El Dorado Hills, CA 95762. Cases involving employment discrimination (gender, age, religion, etc. This situation has been resolved to ***************************** satisfaction. Finally they completed my cancellation, where I was told all my information would be deleted from the system. We've constantly had issues with billing, withdrawing money when they are not supposed to (overdraft fees included), asked to change the monthly auth withdrawl date (not done), waiting forever to get shears back from the sharpening service, paying cash to get shears sharpened. I did not feel appreciated as an employee nor as a person. Dominate search results. We also love the more budget-friendly Coolala Stainless Steel Hair Cutting Scissors 6.5" because they hit a sweet spot between quality, ease of use, and affordability. Work/Life Balance. My stay sharp still has not yet been cancelled and I just saw on my statement that I've still been paying since then. (#7) MINUTE ORDER issued by Courtroom Deputy C. Schultz for District Judge Kimberly J. Mueller: This action is DISMISSED, with prejudice, as provided by Federal Rule of Civil Procedure 41(a)(1)(A)(ii) and the parties' Stipulation for Dismissal (ECF No. Price at time of publish: $10 Size: 6.5" | Materials: Stainless steel